Explorage Privacy Policy

Explorage is all about helping you find your self storage

We’re also very serious when it comes to Personal Information (PI) and how its storage and use can adversely impact the rights, interests and freedoms of Individuals.

You may, or may not, be aware that the new data privacy regulation (called the General Data Protection regulation – or GDPR for short) has now been in force since May 2018. We don’t want to bore you with all the details just yet but, if you’d like to find out more now, you can take a look here

GDPR’s basic purpose is to stop companies from using your PI in ways which could be harmful, subversive or without your knowledge. We’re not one of those companies (nor will we ever be) and hope that by being as honest, open and up-front about the way in which we process and store your PI we can ease any worries you may have to the contrary.

We hope this privacy notice can help (if only a little) by providing you with enough information, in an open and transparent way, about how and what we do with your PI here at Explorage.

We’ve also tried to make this document as easy to follow by writing it in plain English and by leaving the more technical jargon and “legalese” to the end.

To summarise, Explorage only collects what we need, when we need it, for as long as we need, and we delete it when finished. The application has been designed from the bottom up with your privacy in mind and we’re registered with the regulators in all the countries in which we operate. You can find your local regulator in Europe here   or globally here  . We don’t sell or pass your PI to any third parties without your explicit consent, we don’t use adverts or let people advertise to you and in terms of cookies, we only use those which we need for technical reasons as outlined in our cookie policy.

We hope this basic overview has eased any worries you may have had but should you need or want to dive any deeper… then please scroll down for further information or contact our Data Protection Officer directly.

The Legal bit………. best get a brew

The Basics

RDC9 Ltd trading as Explorage. Is a software development company registered at C/O The Office Ffordd Pentre Bach, Nercwys, Mold, United Kingdom, CH7 4EG. Our Company Number is 11333032.
Explorage is a Website, Application (App) and Service provider which is located at https://explorage.co.uk and provides a safe and easy to use set of services
for you to find your self-storage and advertise your storage space. We are registered with the Information Commissioners Office (ICO) and our registration number is ZA631064. The following more detailed privacy policy explains how we collect, hold, use and disclose your personal information.
We will:
• Always keep your information safe and private;
• Allow you to manage and review what PI you share, with whom and for what reason at any time

We Collect your PI when you use:

• Our website at explorage.co.uk ;
• Any of the services you can get access to through the Explorage website (Our services)

Why do we collect information about you?

We collect your personal information so that we can:

Provide you with any information about our company, its products and services that you request.
Provide you with any marketing information that you have requested to receive.
Understand more about how our visitors use our websites and the information about our company, its products and services, and
our wider industry, that we provide on our websites, and service any contracts and/or written agreements that we have with you or the business you work for, in relation to the ongoing supply of our products and/or paid support services.

We will not collect any personal information from you that we do not need in order to provide these services to you.

What PI do we collect:

• Our website at explorage.co.uk ;
• Any of the services you can get access to through the Explorage Website (Our services)

We collect different types of information and the table below explains what PI we collect, from where and for what reason:

What about Marketing ?

When it comes to Marketing, we will only send you marketing (think emails, messages, phone calls etc.) or services having gained your explicit
and documented consent from within the Explorage web application itself, or by you having signed up to our Beta or subsequent Release
programmes. You can of course always opt out at any point from these types of communications and rest assured, we won’t spam, cold call or
harass you and we’ll always ensure that, on balance, we will not adversely impact you.

Lawful Basis

In respect of the purposes for which we use your PI, we are required to ensure we have a legal / Lawful basis for that processing, and this is
dependent upon the services you use and how you use them. Exploage collects and processes your PI on the basis of;

A Legal Obligation:

In support of a contract:
We need your PI in order to provide you with the service including to operate the Services, provide customer support and personalised
features and to protect the safety and security of the Services; or

As a Legitimate Interest:
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market
and promote the Services and to protect our legal rights and interests; or

Explicit Consent:
We may also rely on your explicit and unambiguous consent as a legal basis to process your PI. If we do rely on your consent, you will, of course, always
have the right to change your mind at any time (but this will not affect any processing that has already taken place) and revoke that consent either through the Explorage website or by contacting us directly.

What does that mean in English?

In short….. Explorage will process or retain your PI for one of the following reasons; We have to; So for example, Accounting information needs to be retained for about 6 years.

We need to; If you’ve use the service, we need to know who to process the order for etc.

We want to; If you’ve enrolled into a programme (i.e. the Beta Programme) and we need to keep you updated on its
progress / issues / changes / updates / releases etc.

We’d like to; If you’re happy for us to keep you updated about Explorage via email, newsletter, social media etc.
The list above is by no means exhaustive and which one is applicable is dependent upon your relationship with us,
however, we’re hoping it might provide a little bit of clarity on an otherwise very legal part of this notice.

Where we transfer your PI ?

We do not transfer your PI outside of the EU.
We do not knowingly transfer your PI to any third parties other than those as outlined in the following processes;

You provided your First name, Surname and Email Address when you signed up to our “Beta Programme” via our website.

We asked you for this information so that we can contact you about anything related to the Explorage Beta Release Programme.
However, once the “Beta programme” has ended, we will delete your PI, unless you indicate otherwise.
Your PI is delivered to us in the form of an email (across an encrypted Network) which in turn is stored on the Office 365 Cloud
(Exchange) which is backed up and stored in the UK and retained for up to 2-years, in line with the current Explorage retention policy.

The website is hosted on WordPress and you entered your PI via a WordPress form. Their Privacy Policy can be found here and
they are a “Data processor” under GDPR. Explorage has enabled the “GDPR enhancements” on our website, details of which
can be found here

Who can see your PI ?

All members of the Exploage Team are skilled and trained in data privacy practices and procedures. In fact, most of us are a
bit nerdy when it comes to data privacy. We see ourselves as part of the wider group of “data champions” or “privacy champions”
and regularly help to influence both data protection practices and policies. We know how important your PI is to you as we know
how important ours is to us!

How long do we store your PI ?

In line with the GDPR, we retain your PI only for as long as is absolutely necessary. We only retain data in line with
the Exploage retention policy, which is aligned with the Microsoft MRM retention policy which can be found here.

When you order from us

Types of information gathered: Your name, email address, contact telephone number(s), the name of the company you work for,
your job title, and the address of your place of work. We may also collect personal information of other relevant people you work
with on the basis that you have their consent to share their personal information.

How we collect that information: Via telephone or order confirmation email.

What we do with it: We use your information to manage delivery, implementation and invoicing of your order, as well as forming
our contract for the supply of our products and paid services to your company. We store your information in our customer relationship management (CRM) database for ongoing management and record of your order. Our CRM servers are located in the UK.

When you or your business have an ongoing contract with us

Types of information gathered: Your name, email address, contact telephone number(s), the name of the company you work for,
your job title, and the address of your place of work. We may also collect personal information of other relevant people you work
with on the basis that you have their consent to share their personal information.

How we collect that information: At the point of your order (via telephone or email), when you log a request for support with us,
or when you attend one of our training courses.

What we do with it: We store your information in our customer relationship management (CRM) database for ongoing management
of the contract or agreement we have for the supply our products and/or paid services to your company, and so that we may verify
and report on users of our system in accordance with our products’ licence terms. Our CRM servers are located in the UK.

What about cookies ?

We consciously limit the number of cookies we use on our Website. Those we do use are either essential to provide the service or
Analytical based cookies (with pseudonymous based identifiers) that allow us to monitor and maintain the website more effectively.
Further information about the cookies we use can be found here. However, you can also find out more information at allaboutcookies.org and youronlinechoices.com.

Your rights.

The easiest method of exercising your rights as set out above is to:

• Email our data protection officer on support@explorage.co.uk; or
• Write to us at Explorage Cefn Ysgwydd Bach, Bryngwran LL65 3SW, United Kingdom, marked for the attention of the data
protection officer.

Please note that in order to protect your privacy, we may ask you to prove your identity before we take any steps in response to a request you have made.

Privacy Related Complaints.

If you would like to submit a complaint regarding this privacy Policy or regarding our Personal data management processes or procedures,
please contact us here.
We will respond to your complaint as soon as we can, however, if you feel that your complaint has not been adequately resolved or dealt
with, you can contact your local DPA (Data Protection Authority) details of which can be found here or here globally.

footer background
page